— Support
How Can We Help?
Find answers, setup guides, and everything you need for your smart home.
Getting Started.
The first hour with Cogni. Unboxing, setup, and the small rituals that come after.
Product Setup.
Walkthroughs for every device. Slow, clear, and shot at home, not on a stage.
Warranty & Returns.
Three years, no questions worth dreading. Plain language, honest timelines.
Compatibility.
Apple Home, Matter, Google Home, Alexa, Thread. How and when each one fits.
Contact a Human.
When the page can't answer — a real person, signposted clearly.
Video Guides.
Short, specific. Watch a Cogni Lamp arrive in someone's home, then in yours.
How can
we support you?
Reach out to our specialists. Whether you are troubleshooting an installation or planning a custom architectural project, we are here to help.
Common Questions
Frequently
asked questions.
Browse through our detailed guide on offline privacy, hardware materiality, custom integrations, and system diagnostics. If your question is not covered here, feel free to reach out using the contact channel above.
Every system calculation, automative trigger, and neural scene processing happens locally within your home’s central hub. We do not transmit your habits, patterns, or daily voice signatures to external servers. If the internet goes down, your house remains fully aware, responsive, and secure.
We believe that the objects we touch daily should feel grounding. Our plates and switches are machined from Solid FSC-certified Walnut, honed Alpine Limestone, and raw, hand-rubbed brass. Each piece patinas over time, telling a subtle, tactile story of use.
While our switches and sensors are designed with standard mechanical dimensions for direct, tool-free swaps, we highly recommend a certified partner or electrician for full-home setups. We provide comprehensive unboxing walkthroughs and line diagrams for all setups.
Yes. Our lighting systems and sensors are built natively on the Thread protocol with full Matter certification, enabling flawless synchronization with Apple Home, HomeAssistant, and other modern smart-home platforms.
Every piece of Cogni hardware comes with a solid three-year peace-of-mind warranty. In the rare event of a component failure, we dispatch a replacement immediately, including plain-language timelines and no questions asked.